1. General Policy
We offer refunds within 7 days of purchase. If you have used credits during this period, the refund amount will be adjusted based on your usage. Unused credits receive a full refund; used credits are deducted proportionally from the refund amount.
2. How Refunds Are Calculated
Refund amounts are determined by our team based on your credit usage. If you have used some credits, the refund will be adjusted accordingly — unused credits are eligible for a refund, while used credits are not.
- GST is refunded proportionally with the plan amount
- Payment handling fee is non-refundable as it covers the gateway processing cost already incurred
If all credits have been used, no refund is available.
3. Refund Eligibility
| Situation | Refund? |
|---|---|
| Within 7 days, credits unused | Full refund |
| Within 7 days, some credits used | Partial refund (proportional to unused credits) |
| Within 7 days, all credits used | No refund |
| After 7 days | No refund |
| Free trial plan | Not applicable — no payment made |
| Unlimited (Enterprise) plan | Partial refund based on remaining days |
4. How to Request a Refund
- Email [email protected] within 7 days of purchase
- Include your license key and the reason for the refund
- Our team will calculate the refund based on your credit usage
- Approved refunds are processed within 5–7 business days via Razorpay
5. Service Fault Credits
If you experience a confirmed service fault — for example, credits were deducted but no output was generated — replacement credits will be added to your account immediately. This is separate from the refund process.
- Shipping scan failed → credit auto-refunded immediately
- AI generation failed → replacement credit added
- AI output quality not as expected → not a fault (AI results vary; regenerate for free)
6. Razorpay Payment Disputes
All payments are processed by Razorpay. If you believe a payment was made in error or was unauthorized:
- Contact us first at [email protected] — we can often resolve issues faster than a formal dispute
- If needed, you may raise a dispute through your bank or Razorpay
- Fraudulent chargebacks may result in account suspension
7. Plan Upgrades & Downgrades
- Upgrades: Full price charged for the new plan. Existing credits carry over.
- Downgrades: Full price charged for the lower plan. No partial refund for the difference.
- Renewals: Credits are added to your existing balance.
8. Account Deletion
If you request account deletion, any unused credits are forfeited. We cannot refund credits for deleted accounts. Please use your remaining credits or request a refund before requesting deletion.
9. Free Trial
Every new registration receives a free trial with credits — no credit card required. We recommend using the trial to evaluate the service before purchasing a paid plan.
10. Contact
For any billing questions or service fault reports:
- Email: [email protected]
- WhatsApp: Chat with us
- Contact form: /contact
We aim to respond within 1–2 business days.